Five years ago, after a particularly bad experience, I wrote a post whose title tells it all: "Circuit City sucks." I have never had so much deja vu than reading this Forbes article: "Why Best Buy is going out of business...gradually."
To discover the real reasons behind the company’s decline, just take this simple test. Walk into one of the company’s retail locations or shop online. And try, really try, not to lose your temper.This past holiday season I found myself in a Best Buy and and much of what the author writes is true, although I would add one detail. The aisles and spaces at my local Best Buy used to be wide and inviting, leaving a modest area for kids to play at game consoles. Now every square-inch is filled with stacks of crap and bins filled with crummy DVDs such that it's like negotiating a mine field to get across the floor. Here's a hint of how inept this store was: the weekend before Christmas they didn't have power delivered to either of the IPads on display. I'm no marketing genius but I think if you're trying to sell electronics, you should provide electrons.
For the record, this is the first Christmas where I did all my shopping online - everything, mostly from Amazon. Here's another story: on the Wednesday evening before Christmas, I saw some winter boots on the Lands End web page that were marked down from $70 to $34 - no tax and free shipping (natch). So I ordered them, figuring I would pick them up once I got back from my holiday travelling. But then on Friday, there was the UPS guy with a Lands End box: they had upgraded the shipping to next-day just so I would get them before Christmas.